Delivery

How much does shipping cost?

We're happy to offer free shipping for all orders!

How long will it take to arrive?
Standard Shipping Times (business days)*


USA:  25-35 business days
CAN: 25-35 business days

AUS: 25-35 business days

We're currently delivering to 3 countries - United States, United Kingdom, Australia

*Note: On purchase the customer must accept that these delivery times are estimates only, based on over 5,000+ orders. Some orders may be faster or slower depending on the location of the customer. If you have not received your order within the estimated delivery time, please contact us via the contact page or via email at support@katalleya.com and we will do our best to resolve any issues. 

Processing Times

We want you to get your items as quickly as possible! Orders take between 1-3 business days to process after placing the order before shipping out. We do not ship on weekends. 

Orders placed during holidays, weekends and special promotions may require additional processing time due to an increase in order volume.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number. If for some reason you haven't received the tracking code and it has been 6-8 days since you ordered, just reach out to us at support@katalleya.com and one of our customer service representative will help you out. 

Delivery

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. Your order may be delivered to you either by the local post office or a local courier. Depending on your area most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when a delivery is made, a notice card may be left by the postal service to advise on how and where your parcel can be collected. In the event of a failed delivery, the customer is solely responsible for pickup or to arrange re-delivery from the courier.

Items Not Received But Tracking Shows Delivered

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address. If you have not received your item and it says delivered please contact us at support@katalleya.com and we will do our best to investigate.